On this page you can find all the answers to questions about our products, shipments and customer service.
The REMOVABLE sharpener allows you to proceed with cleaning more quickly, since the fixed sharpener does not take up much space which hinders cleaning more.
On the other hand, the fixed sharpener is already mounted on the slicer and is ready to use. Furthermore, there is no risk of loss.
The slicer allows you to easily slice cured meats, bread, boneless meat, vegetables, fruit and cheese.
We recommend not slicing frozen products to avoid damaging the blade. We recommend slicing roasts or other cooked meat after cooling.
Cutting hot and therefore very tender meat does not allow for optimal cutting. It is preferable to let it cool.
Each slicer has a knob to adjust the thickness of the cut. Depending on the type of food to be sliced ??and the desired result, it should always be adjusted before starting work.
Cleaning of the machine must be carried out after each use or, if necessary, more frequently (with each change of product type), paying attention to carry out scrupulous cleaning of all surfaces that come into contact with the food to be cut.
- Do not use jets of water.
- Do not use toothbrushes which could damage the surfaces of the machine.
- Use a soft cloth moistened with normal neutral detergent.
Before cleaning, make sure to: remove the plug from the socket, close the blade.
To clean the slicer, use a soft cloth moistened with normal neutral detergent.
CLEANING THE BLADE: Clean only with alcohol
ATTENTION When cleaning the blade with alcohol, be careful not to excessively degrease the "cutting edge" (outer edge of the blade), to avoid the phenomenon of oxidation. In this case proceed with a wad soaked in edible oil and relubricate the cutting edge. If oxidation is already present, carry out a sharpening cycle before lubricating the cutting edge. NB: Do not clean the machine with jets of water or steam or similar methods, with corrosive detergents or in the dishwasher. (do not put the slicer or its parts in the dishwasher, e.g. food press, disc, sharpener)
If small rust spots have appeared on the edge of the blade, you can remove them by sharpening.
To prevent this from happening, always dry the blade after cleaning it so that the humidity does not promotes the growth of rust and, if necessary, soak a wad with edible oil and lubricate the cutting edge.
The frequency of sharpening the blade depends on use. For normal home use, it may be sufficient to sharpen the blade once or twice a year. However, if you use the slicer frequently, you may need to sharpen it more often.
The sharpness of the blade varies depending on the slicer you have. Consult the manual in the SHARPENING THE BLADE section to proceed with this operation. The procedure will be different between models with fixed sharpener and those with removable sharpener.
NB: some models with removable sharpener may not have the sharpener included in the package.
When the operator feels too much resistance when sliding the trolley it is necessary to
- clean the affected area
- lubricate the bars. We recommend lubricating with synthetic oils (specific for slicers) and not with vegetable oils as they are unsuitable. Below is the link to purchase our OIL:
• Do not slice frozen products, meat with bone, non-food products and legumes.
• Do not immerse the slicer in water for cleaning.
• Do not remove the plug from the socket by holding the electric cable.< br> • Do not use power extension cords.
• Do not use the appliance with wet hands or bare feet.
• Do not place your hands near moving parts even if there are protective devices.
• Use the device on a stable surface and always keep the machine clean to avoid contamination.
• Do not remove any safety-related devices, or do not remove any part of the slicer that could limit its safety.
Below are the main warnings which are also reported in the user manual:
• Read all the instructions carefully.
• In order to protect yourself from any risk of electric shock , do not place the appliance in water or any other liquid. Do not clean the machine using jets of water.
• Do not use the appliance with wet hands or bare feet.
• Keep the slicer away from heat sources.
• Unplug the machine when the appliance is not in use, before putting on or taking off parts and before cleaning.
• Avoid contact with moving parts.
• Never push food with your hands.
• Always use slicers entirely assembled, with product plate and product holder and with all protections.
• The blade is sharp, handle it carefully when cleaning.
• Never use an appliance with a damaged cable or plug.
• Have the appliance examined by the nearest authorized service center who will carry out an inspection and any necessary electrical or mechanical repairs.
• The use of non-recommended or non-original spare parts may cause fire, electric shock or other damage.
• do not leave the appliance exposed to atmospheric agents (rain, sun, etc.) - do not allow the appliance to be used by children or incapable persons, without supervision
For domestic machines: Continuous working time 15' - Pause 25'.
Contact authorized service centers.
The discount code can be added during the final purchase phase in the dedicated field.
The order is delivered within 24/48 hours in northern and central Italy, 72 hours in southern Italy and 96 hours for the Islands from the date of purchase.
For disadvantaged places the times will be longer.
In support, the customer will receive an email with the shipment tracking to monitor the delivery status in real time.
In the event of a broken or damaged product, you can write to our customer service and we will take care of sending the damaged goods back for replacement. Nothing will be asked of the customer.
