Returns and Refunds (Right of Withdrawal)
a. Pursuant to the articles. 52 and following of Legislative Decree 206/2005 (Consumer Code), the customer has the right to withdraw from the purchase contract for any reason and return the product(s) purchased, without the need to provide explanations and without any penalty;< /p> b. To exercise this right, the customer must send R.G.V. SRL a communication to this effect, within 15 days from the date of receipt of the goods. This communication must be sent via explicit communication sent to R.G.V. SRL using one of the following methods:
- via e-mail to shop@rgv.it;
- Registered letter with return receipt addressed to R.G.V. SRL Via Giovanni XXIII, 11 22072 Cermenate (CO) Italy
In the request it is necessary to indicate:
- the number and date of the order;
- the code of the product you intend to return;
- the payment method through which you intend to request the refund.
Pursuant to art. 56 Consumer Code the deadline for reimbursement by R.G.V. SRL is 15 days from receipt of the notice of withdrawal, the refund will be withheld beyond 15 days only until the Consumer proves that he has sent back the goods or until they have been received by R.G.V. SRL
The consumer will also be reimbursed for any original shipping costs in addition to the price of the goods.
c. The right of withdrawal is however subject to the following conditions:
- The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
- The shipment, until receipt is certified in our warehouse, is under the complete responsibility of the customer;
- In case of damage to the goods during the transport, R.G.V. SRL will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to file a complaint against the courier he has chosen and obtain reimbursement of the value of the goods (if insured). In this case, the product will be made available to the customer for its return at the same time canceling the withdrawal request;
- R.G.V. SRL is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
d. R.G.V. SRL will refund the customer the full amount already paid, within 15 days from receipt of returned goods, using the same payment method used for purchase. In the case of Bank Transfer, the customer will be responsible for providing the bank details on which to obtain the refund (ABI and CAB codes - Bank Account of the invoice holder).
e. The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where R.G.V. SRL ascertains:
- a handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Right of withdrawal products that fall within the provisions of the art. 59 Consumer Code
The same terms and methods indicated above also apply to fresh food products, unless they fall within the provisions of the art. 59 Consumer Code (e.g. "products that can deteriorate or expire quickly) for which withdrawal is excluded.
